Inside Sales Representative

830 S Service Rd, Stoney Creek, ON L8E 5M7

Organization: Nova Steel

Establishment: Stoney Creek, Ontario

Job Type: Inside Sales Representative

Description of the Company

Nova Steel is a family-owned company that is known as an excellent employer with over 40 years of expertise in the processing, manufacturing, and distribution of steel.  We serve the automotive, mining, agriculture, transportation, plumbing and heating, HVAC, waste equipment, rail and other related industries across North America.


Job Description

The ideal candidate will have direct sales experience in the steel service sector and the ability to develop long-term relationships with customers. The person will possess industry knowledge and business acumen to help meet the sales targets and assist in achieving our profitable growth.

The Inside Sales Representative will focus on customer service, communication, order entry, inventory control and MRP review for new and current flat-rolled accounts.


  • Inventory control, generate leads, and maintain accounts to achieve and exceed company’s objectives
  • Respond to all inquiries and proactively provide information regarding order status, deliveries, quality or other inquiries in a timely manner
  • Develop relationships with customers purchasing, receiving, quality departments etc
  • Communicate customer requirements working within Nova’s internal production as well as shipping and quality departments
  • Receive and enter customer orders accurately and efficiently in accordance to company parameters
  • Receive customer forecasts and enter information into Nova’s MRP making sure information is accurate
  • Lead role in working with outside rep to ensure proper inventory levels – master coil as well as finished goods
  • Identify and resolve issues relating to customer forecasts and mill lead times
  • Act as the liaison between other Nova departments – purchasing, scheduling, shipping, and credit
  • Must ensure accuracy of the order entry process
  • Develop strong understanding of the job procedures as well as equipment capabilities
  • Ability to maintain composure under stressful situations and customer demands
  • Ability to work with others in a group / team atmosphere
  • Demonstrates a reliable, dependable work effort and positive work attitude




  • University or college graduate
  • Minimum of 2 years inside sales experience preferred
  • Self motivated and able to work independently as well as part of a team in a fast-paced environment
  • Proficient in math, ability to multiply and divide to ensure orders are accurate and reduce scrap or raw material
  • Strong communication skills, written and verbal
  • Proficient computer skills (Word, Excel, and Outlook)
  • Ability to multi task under tight deadlines

Additional Information

Why Join Our Team?

  • Competitive Pay.
  • Benefits.
  • Pension Plan.
  • Possibility for Discretionary Bonus
  • A culture that values opportunity for growth, development, and internal promotion.
  • On the job Training

Office Location

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